Having a great culture matters. To build a culture that allows team members to be at their best – during both good and challenging times – can feel overwhelming! But culture doesn’t have to be complicated.

In this episode we share our experiences of building great culture, and dig into why having a resilient culture matters, the common mistakes leaders make that cause lasting damage to a culture, and the steps for building a successful one that lasts.

Tune in for the full conversation or enjoy the moments below:

2:03 – Why focusing on a strong culture matters

4:27 – Why we aren’t good at thinking of culture when hard times hit

5:14 – Do you only think about culture when it goes wrong?

6:53 – The most common mistakes people make when trying to fix a broken culture

8:45 – Where things go wrong when building a culture

15:34 – Case study of when your implicit promises and explicit actions don’t align

20:28 – Should you let the culture happen organically or build it intentionally?

26:20 – What if this sounds hard

28:45 – Why the last time you took a vacation matters when it comes to culture

32:23 – The 3 steps to always come back to